What services do you provide?
Where are you based? What areas do you cover?
FireStar Digital are based in Enfield, North London, UK. Our clients are mostly within the London area, however, this is not essential. We are able to provide services to clients throughout London and the UK, since all services are online and communication is mostly via email or phone.
How much are your website packages and what do they include?
What types of clients do you help?
We love to work with:
- Startups and small businesses
- Go-getters who want to make a difference in their businesses online
We have worked with clients from a number of different industries. These include; personal trainers, gas engineers, casino operators, artists, security consultants, e-commerce businesses, beauty therapists, cake designers and more!
What payment methods do you provide?
We accept payments via BACS bank transfer, Cash & Cheque. Our invoices are also PayPal and Stripe enabled so you can pay via all major credit cards.
Do you build websites from scratch?
In our web design projects, we use and customize ‘child themes’ with premium WP themes such as Divi, to create unique, professional and creative website designs for your business. We are not a web development company, we are a web design company.
How long does the website projects take to finish?
This depends on the complexity of your project, we will be able to give you a more accurate timescale once the details have been confirmed in the website proposal.
How will the project be managed?
Once signed up as a client of FireStar Digital, we manage all web design, digital marketing and graphic design projects using the popular project management tool called Asana. You will have your own project within Asana from which all communication be managed and a brief tutorial session via Skype is available to show you a basic tutorial on how to use Asana.
Do you provide domain registration and website hosting?
We do not provide these services, it is the client’s responsibility to obtain and renew their own domain registration and website hosting. However, we can help you by referring you to our preferred providers below:
Register your domain name easily and affordably here: Namecheap
If you are looking for a fast, secure, reliable website host with amazing support, look no further than SiteGround! I’ve been so happy with their service! You won’t be disappointed. Sign up at – Siteground
Will I be able to update my own website?
Yes of course! Your website will be built using the popular CMS (Content Management System) WordPress. Once we have finished and launched your website, we will provide a free 1-hour training session so you know how to edit and manage your own website.
Can you help me with website technical support?
Of course! We have professional and affordable monthly Website Maintenance & Support plans, where we will assist with all your technical and support needs. This also includes phone, email and remote assistance.
Do you require a contract?
Yes, once a quote has been provided and accepted by you, we will draw up a contract with an ATP (Authorisation To Proceed) document that needs to be digitally signed by both parties.
Can you write content for our website?
Website copywriting is an optional add-on should you prefer a professional copywriter to write the text for your website. This service is £30 per page, £150 for 5 pages or £280 for 10 pages of website copy. Please enquire for more info.